Top 10 FAQs from first-time hosts
We listened to the experiences of veteran hosts and compiled a list of the ten most frequently asked questions from hosts just beginning their car sharing journeys.
Sharing your car for the first time may feel overwhelming, but we’re here to help. We listened to the experiences of veteran hosts and compiled a list of the ten most frequently asked questions from hosts just beginning their carsharing journeys. Scroll below to find helpful answers to some questions you might not have even thought to ask.
How do I know if my car is eligible to share on Getaround?
If your car has a model year from the most recent 15 years, has fewer than 200,000 miles on the odometer, and is in good physical and mechanical condition (details here), it’s likely your car is eligible to be shared on Getaround.
Some additional criteria must be met before listing your vehicle. For example, cars must have power door locks on both front doors and must seat no more than ten passengers. Older, high-mileage vehicles may be subject to additional inspections, and some luxury brands and high-performance models are ineligible for sharing.
Click below for a complete list of car eligibility requirements for sharing on Getaround.
How much can I expect to make on my car?
A well-priced, well-maintained, newer model car can bring in up to $1,000 or more on average each month. And with Getaround’s predictive pricing feature (available in most markets), your car is always well-priced.
With predictive pricing, we automatically adjust your car’s rate based on several factors, such as the day of the week, time of day, location, car type, trip duration, and more.
Having quality photos, a descriptive listing, and an updated availability calendar may also help your car stand out in the marketplace. Click below for a list of best practices that may help optimize your car’s earnings.
What do I need to do before my first booking?
After you’ve taken some great photos of your car, completed the car’s listing profile, and had the Connect® installed, you’ll need to perform a safety inspection before your listing can be activated. Click below to see the ten items on our full safety inspection checklist.
How does the Connect™ installation process work?
The Getaround Connect® is our proprietary hardware technology sets us apart from other car sharing services. With the Connect® installed on your car, you can manage your car sharing activity from our mobile app and verified guests can unlock the vehicle right from their Getaround app — no key exchange necessary.
The installation process is easy. Once your car has been approved for sharing, we’ll help schedule a convenient time for you to drop off your car at an approved vendor near you. From there, the vendor will be able to provide more information about turnaround time and should notify you once your Connect® installation is complete.
Learn more about the benefits of the Getaround Connect® by clicking below.
How does insurance work?
For the duration of active trips, our insurance policy provides liability coverage for you and your guest. Guests are provided liability coverage in line with state requirements. Hosts are provided additional liability coverage up to $1,000,000 as well as host vehicle protection, which is comparable to comprehensive and collision coverage. Learn more about how insurance works on Getaround by clicking below.
How is wear and tear (dings, scratches, etc.) handled?
Over time, and as a result of normal, routine driving, your vehicle may experience some natural wear, such as small dings on the exterior or weathered upholstery. Getaround does not insure for this type of typical wear and tear. Click below for our full policy and a description of what this includes.
If you notice minor damage to your car after a trip that does not fit the description of “normal wear and tear” as described in our policy, photograph the damage and navigate to the "Report Damage” tab in the Getaround app. Your guest may be responsible for covering this type of damage. Click below for more on this topic.
What happens if my car is stolen?
We know having a car stolen can be a very distressing experience. In these instances, our Trust & Safety team is here for you. In all reported cases of theft, a qualified Trust & Safety agent will investigate the incident to verify the details and to provide the owner with a document called a Narrative of Theft. The Narrative of Theft will be provided within 96 hours of the initial report, and can be helpful when communicating with law enforcement agents or your personal insurance provider for incidents that occur out-of-trip.
Click below to learn more about how to report and how we handle incidents of theft.
What is the commission split, and are there any other fees?
Hosts receive 60% of the price set for each vehicle. Getaround’s split helps cover costs such as insurance during trips, driver screening, 24/7 host and guest support, driver screening, platform costs, and more.
There are two fees associated with our proprietary Connect® device. The first is a one-time setup fee of $99, which covers the device installation and onboarding. The second is a monthly Connect® subscription, which begins at $20 for your first car and reduces as you add more cars.
New hosts automatically receive a free Connect® subscription for your first three months with Getaround. No fees are charged until the completion of the 90-day trial period!
Click below for more information regarding our fees and Connect® subscription pricing.
How will I handle parking?
As a host, you’ll need to ensure your car is parked in compliance with all laws and regulations. Guests are responsible for returning your car within a quarter mile of its home location and parking it in a space that is free of restrictions for at least 24 hours after the trip ends.
In most markets, Getaround has dedicated, branded parking spaces available. On average, these spaces are more affordable than the market rate, and cars in those spaces often outperform cars parked in non-Getaround-dedicated spaces. Read more about parking by clicking below.
How do I get paid?
On the 15th of each month, we distribute payments instantly via PayPal. Even better, Getaround absorbs all fees charged by PayPal to ensure your earnings are no different than what is listed on your Earnings Statement.
Learn more about how payments work by clicking the button below.