We are excited to introduce an improved ratings and reviews process to collect better feedback and improve the overall car sharing experience on Getaround.
New feedback flow
Earlier this year we rolled out new prompts for car ratings and user feedback at the end of car share trips. Guests were given the option to rate their car on a 5-star scale and provide feedback on their vehicle experience (publicly, or privately to Getaround team only) up to seven days after their trip ends, and hosts gained the ability to distrust and block guests with whom they had a poor car sharing experience.
Now with our latest update, post-trip reviews will be visible in the Trip Receipt for both guests and hosts if they opt to submit feedback. Additionally, users will now see a car's ratings and feedback in the map and list search view as well.
Star ratings for guests
We’re now rolling out the next phase of ratings and feedback. Starting today, guests will see a car’s average star rating in their booking experience.
Feedback for hosts
Additionally, hosts will now be able to rate each guest (on a 5-star scale) and have the option to provide feedback openly with the guest, or privately with Getaround up to seven days after the trip has ended.
We believe that collecting and sharing better feedback and information with our users can improve the car sharing experience across the board. These new features will help guests make better booking decisions and provide hosts with better transparency into guest quality, all aimed at increasing trust in our community.
We have more improvements in store for ratings and feedback in the pipeline, so please stay tuned for updates or check out our Help Desk articles for more details. As always, thanks for being part of our car sharing community!