It’s no secret: Hosts who provide clean, comfortable, and friendly experiences for guests are more likely to see repeat bookings and increase their standing in the Getaround community.
With this in mind, our customer success team has reviewed feedback from hundreds of guests and compiled the most common issues affecting their experiences:
1) Create an accurate and concise vehicle profile
Keeping your car profile and description up to date with all relevant information is the first step to carsharing success. Take stock and list all of your vehicle’s add-ons that might attract a guest—features such as Bluetooth connectivity, satellite radio, roof or bike racks, child carrier seats, pet seat protectors, etc. You never know which car features may influence a particular guest to hit the “book” button when browsing your car profile page, so make sure to list any and all value-adds!
Parking instructions are equally important. Provide as much detail as possible for guests to easily locate your vehicle. Make note of any garage codes, parking preferences, lockbox instructions, or drop-off directions so that guests have everything they need to be on their way without any issues.
2) Maintain car cleanliness
First impressions matter. Maintaining a clean and tidy vehicle for your guests helps start their trip off on the right foot.
Whenever possible, check in on your car between bookings and provide feedback on any guests who fail to maintain acceptable levels of cleanliness. Maintaining vehicle tidiness is a shared responsibility, and we encourage both guests and hosts to clean up after trips to be good stewards of our carsharing community.
Pro tip: Many hosts recommend investing in a car wash membership package to save money on multiple cleanings, and running an auto ozonator in your car to eliminate any unpleasant odors. It’s also encouraged to include some cleaning and disinfectant supplies in your car for guests to use before and after their trips to maintain safe and hygienic carsharing practices.
3) Keep your car road-ready
Safety is key to the Getaround carsharing experience, and it’s every host’s obligation to ensure proper maintenance for their vehicles. Stay up to date with oil changes, routine engine maintenance, and check fluid and tire pressure levels regularly so that your guests can drive safely during their trips.
Another way to generate top ratings from your guests is to ensure every trip starts off with a full tank of gas or fully charged if you own an electric vehicle. If a guest returns the vehicle with less gas than they started with, please report which trips are not meeting refueling standards.
Engage for success
In order to keep your guests happy and coming back for more, explore these recommendations to ensure your own carsharing success and be receptive to feedback you receive from users. When you provide an excellent service to Getaround guests, they will be inclined to reciprocate with positive reviews and feedback, repeat business, and potential referrals.
If you proactively manage your vehicle and ensure a high standard of carsharing, Getaround will handle the rest—empowering you to share, earn, and get the most from our marketplace platform.