Maybe as you’re headed out to run some errands, you settle into the driver’s seat of your car, turn the key, and … nothing.
Of course, your first instinct might be to get the car to a mechanic. But Getaround hosts who occasionally drive their connected cars for personal use should take this step before racking up a repair bill: Unlock the car using your Getaround app.
Most cars shared on Getaround take advantage of our Enhanced Security features. When Enhanced Security is on, the Getaround Connect® prevents the car from starting unless it is unlocked using the Getaround Connect® Key in the Getaround app.
This simple step could save you hundreds or even thousands of dollars in unnecessary tests and repairs at the mechanic!
When you’re finished using your car and are ready to make it available for booking on Getaround, simply lock the car with your phone to re-activate Enhanced Security and immobilize the car’s starter.
So before you call the towing company, unlock your car with the Getaround app or contact us to check the Enhanced Security setting on your car.
What's the purpose of the Enhanced Security setting?
Our leading-edge Enhanced Security technology is designed to reduce instances of vehicle theft. When Enhanced Security is turned on, your car’s starter is immobilized when the car is not on an active Getaround trip. When guests use the app to unlock your car, the Connect® enables the car’s starter once again.
While this feature does not replace the security features of your car, it does complement the ones your vehicle already has.
Simply put, Getaround’s Enhanced Security is there to help keep your car safe while you share it on our platform.
Review other security tips.
There are other things to keep in mind regarding your car’s security, including having a proper lock box, obscuring the license plate in photos, finding the right home location, and more. To learn more, visit the article below.
For more on enhanced security and and navigating remote areas with weak cellular coverage, check out this Help Center article.
We hope this knowledge prevents any unnecessary car-starting headaches in your future. Thanks, as always, for being part of our carsharing community!